Frequently Asked Questions

Everything you need to know about our global logistics, procurement, and shipping solutions.

Yes. SARA supports international shipping across key trade routes including China, the USA, the UK, Turkey, the UAE, Nigeria, and other selected destinations based on cargo type and route availability.
We offer air freight, sea freight, express shipping, consolidated shipping, bulk cargo shipping, and local haulage support depending on the origin, destination, urgency, and nature of the cargo.
Yes. We offer express shipping from China to Lagos for urgent cargo, with delivery timelines that may range from 48 to 96 hours depending on cargo type, routing, passenger and airline availability.
SARA offers 48-96 hour express shipping from the USA to Nigeria when flight opportunities are available, usually during high-travel periods such as the December season, from our Dallas or Houston, Texas hub. Outside of that, we can also support 5–7 day express shipping through partners such as FedEx or DHL, depending on shipment needs and the customer’s preferred option.
Air freight is faster and better for urgent or lighter cargo, while sea freight is more cost-effective for larger and heavier shipments. The best option depends on your timeline, volume, and budget.
Consolidated shipping means combining goods from multiple suppliers into one shipment. This helps reduce cost and makes the shipping process more efficient, especially for customers buying from several suppliers.
Yes. We support high-volume and mission-critical cargo for businesses across sectors such as general trade, healthcare, and industrial supply, using efficient air or sea freight solutions.
We handle a wide range of cargo including general goods, electronics, fashion items, machinery, commercial cargo, and other shipment types, subject to customs rules, route restrictions, and cargo review.
Yes, SARA ships cars ranging from gasoline to electric vehicles from China to Nigeria. Depending on the vehicle size and container arrangement, multiple vehicles can be loaded in a 40ft container, while RORO shipping may also be available from selected cities. Please note that some vehicles, including certain brand-new units, may be subject to export or import restrictions depending on current regulations. Shipping cost usually depends on the option used, whether container shipping or RORO, as well as factors such as export declaration, location, and current shipping conditions. For the best guidance, share the car make, model, year, and pickup location with our team, and we will advise on the available option and provide a quote based on current conditions.
Yes, SARA supports car shipping from the USA to Nigeria, including both regular vehicles and premium cars. We can arrange shipment through AIR, RORO or containerized shipping, depending on the vehicle type, preferred option, and current port availability. We also work across selected export routes and ports, including locations such as Baltimore, Maryland, Dallas and Newark, and can support RORO services through operators such as Grimaldi where available. For the best guidance and an accurate quote, share the car make, model, year, and current location with our team, and we will advise on the most suitable shipping option based on current conditions.
Yes. In addition to China, we support selected routes from the USA, UK, Turkey, UAE, and other trade locations depending on the shipment request.
You can request a quote through our website by using the Ship Now or Quote form. Once we review your shipment details, our team will respond with the next steps and pricing.
Yes. SARA can coordinate cargo pickup directly from your supplier’s warehouse, or factory location. You can submit a pickup request through our website and include the supplier’s contact details, address, and cargo information. We will in turn get back with a pickup quote upon checking distance and cost coverage.
Yes. We support warehousing and cargo handling as part of our logistics process. This may include receiving, storing, labeling, repackaging, palletizing, and preparing goods for shipment for a period. You can get in touch with any of our representatives for pricing discussions on warehousing at any of our operations hubs.
Yes. We support warehouse consolidation from key shipping locations including China, the USA, and the UK, helping customers combine goods into one more cost-effective shipment.
Yes. SARA helps combine goods from different suppliers into one shipment where possible, helping reduce shipping cost and simplify delivery.
Yes. SARA supports haulage and local logistics, including movement from the port to your final delivery location through our fleet and partner network.
Yes. SARA can receive cargo physically at selected locations in China, the USA, the UK, and other active zones. In most cases, sending cargo by courier is the more common and efficient option, but physical drop-off is also possible depending on the route, cargo type, and operational location. Before sending or dropping off any cargo, please contact SARA first to confirm that the address is current and that our team is ready to receive it. If you drop cargo off physically, make sure you collect a receipt or confirmation from our personnel for reference.
Yes. SARA helps customers source the right products by identifying suitable suppliers, comparing options, and supporting purchases with more confidence. We can work through platforms such as Amazon, eBay, Alibaba.com, 1688, Made-in-China, and other supplier networks, while also handling bespoke sourcing requests based on your product needs and target market. Reach out to our sourcing team to get started.
Yes. We offer supplier verification and quality assurance support to help reduce sourcing risk before payment or shipment.
Yes. We can support inspection and quality checks to help confirm that goods meet the agreed specifications before shipment.
Yes. Our sourcing and verification support is designed to reduce risk by helping customers work with vetted suppliers and clearer purchasing information.
Depending on the request, SARA can support supplier-side coordination as part of sourcing and procurement services.
Yes. SARA supports supplier payments through selected methods including Alipay, WeChat Pay, bank transfer, and certain international currency payments.
We support selected China payments such as Alipay, WeChat Pay, and bank transfers, as well as global USD, GBP, and EUR payment requests subject to invoice review.
The customer submits a payment request along with the invoice or QR code. SARA reviews the request, sends the naira equivalent quote, and processes the supplier payment facilitated by their partners once the customer confirms and pays SARA.
Yes. Customers can upload an Alipay or WeChat Pay QR code or screenshot as part of a supplier payment request and provide via our supplier payment request page or to any of our dedicated whatsapp channels.
Yes. For bank transfers and USD, GBP, or EUR payments, customers can upload an invoice or payment instruction for review.
Customers typically pay SARA in naira after the request has been reviewed and the naira equivalent has been confirmed.
Yes. Once the supplier payment is completed, SARA shares proof of payment or payment confirmation with the customer.
You can track your shipment using the tracking or reference number provided for your cargo. Once your goods are received at our warehouse, you will receive a unique tracking ID specific to your shipment be it consolidated or single. Enter this ID and a control number on our tracking page to see the current location and status of your shipment. We provide updates at every stage of the journey, from departure to customs clearance and final delivery. If you need help, you can also contact SARA through our support channels.
It helps to have the cargo description, estimated weight, dimensions, origin country, destination country, and preferred shipping method.
No. The calculator gives a rough estimate based on cargo dimensions, weight, route, and shipping mode. Final pricing may vary after review.
The calculator can help you estimate your cargo volume, air volumetric weight, chargeable weight, and rough shipping cost before requesting a full quote.
For air freight, chargeable weight is usually based on the higher of the actual weight and the air volumetric weight. This helps determine freight cost.
Yes. SARA supports customs clearance procedures and documentation to help keep goods moving smoothly through the port and clearance process.
Yes. We can help customers prepare and manage the documentation required for customs review and clearance, depending on the shipment.
Yes. Some goods are prohibited or restricted due to customs, aviation, or safety regulations. Customers should review our Prohibited & Restricted Items page or contact us before shipping regulated cargo.
Yes. Lithium and other kind of Batteries and some other cargo types may fall under Dangerous Goods rules and may require special packaging, documentation, and route approval before shipment.
Some DG cargo may be accepted only after review and subject to route, carrier, and documentation requirements. Customers should always ask before shipping.
You can contact SARA through the website, WhatsApp, email, phone, or Ask SARA Support depending on the type of enquiry.
Ask SARA Support is our AI support assistant that helps customers get instant answers, access help, and connect with our team when needed.
Yes. Customers can reach our team directly through WhatsApp and other support channels. Live support availability may depend on working hours.
Our main Nigeria operations typically run during business hours from Monday to Saturday. Specific response times may vary by service and location.
Response times vary by request type, but our team aims to review enquiries and payment or shipping requests as quickly as possible during working hours.
Customers should only trust communication from our official website, official support channels, verified phone numbers, and approved customer groups or communication channels managed by SARA.
Customers should only make payments to official company accounts in the names provided by SARA through our official channels.
No. Former staff or unauthorized individuals are not allowed to issue invoices, collect payments, or represent SARA in any form. Customers should report such contact immediately.
Do not make payment. Verify the request through our official channels and report the number, invoice, or message to SARA immediately.
You can find this information on our dedicated website pages for Fraud Awareness, Privacy Policy, and Prohibited & Restricted Items.
Contact Us

Our Operations Hubs and Contact Points

Reach SARA through our main operations hubs in Nigeria and China, with support across key global trade locations

Main Operations Hub

Nigeria Hub

Lagos, Nigeria

NG
Local Time
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Address

3/5, Nduka Osadebay Street, Ajao Estate, Airport Road, Lagos State, Nigeria

Phone
Working Hours

Mon - Fri: 9:00 AM - 5:00 PM
Sat: 11:00 AM - 3:00 PM

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